Frequently Asked Questions (FAQs)

Welcome to strosintshirt.store Frequently Asked Questions (FAQs) page. Below are common questions from customers and their answers to help you better understand our shopping process and services.

1. How to place an order on strosintshirt.store?

Ordering on strosintshirt.store is very simple! You just need to browse the products on the website, select the desired product, choose the size and color (if available), then click the “Add to Cart” button and follow the steps to complete the order.

2. What payment methods can I use?

We support two safe and convenient payment methods: PayPal and Payoneer. You can choose your preferred payment method during the checkout process.

3. Can I cancel my order?

You can cancel your order if you contact us within 24 hours of placing your order and if the order has not been processed. After 24 hours or when the order has been shipped, we cannot cancel the order. In this case, you can wait for the order to arrive and proceed with the return according to our policy.

4. How long does it take to process and ship an order?

All orders will be processed within 1-3 business days. Shipping usually takes 7-15 business days depending on your shipping address. Please note that orders placed on weekends will be processed the next business day.

5. Can I track my order?

Once your order has been processed and shipped, we will send you a tracking number via email. You can use this number to track the status of your order online.

6. What is our return and refund policy?

You have 30 days from the date you receive your item to request a return or exchange. The item must be new, unused, and with all original labels and packaging intact. For more details, please see our Returns and Refunds Policy.

7. Who is responsible for shipping costs when returning the item?

You will be responsible for shipping costs when returning the item. However, if you receive the wrong or damaged item, we will be responsible for these costs.

8. Does strosintshirt.store ship internationally?

Currently, strosintshirt.store only supports shipping within the United States. We are working to expand international service in the future.

9. Can I change my shipping address after placing my order?

If you need to change your shipping address, please contact us as soon as possible via email at [email protected]. We will try to assist but cannot guarantee changes once the order has been processed.

10. Who should I contact if I have a problem with my order?

If you have any questions or encounter any problems with your order, please contact us via email at [email protected] or use the contact form on the website. Our customer service team will respond to you as soon as possible.

We are very pleased to serve you and hope you have a great shopping experience at strosintshirt.store!