Return & Refund policy

We are committed to providing our customers with the highest level of satisfaction with our products and services. However, if you are not satisfied with your order or have a problem with the product, we are ready to support you with a clear and transparent return and refund policy. Please read the terms below carefully to understand our process and conditions.

1. Product Return Acceptance Period – 30 Days

You have 30 days from the date of receipt to request a return or exchange. After this period, we cannot accept returns or refunds.

2. Conditions for Return Eligibility

For your product to be accepted for return, the following requirements must be met:

Product Condition: The product must be new, unused, unworn, unwashed and in the same condition as when you received it.
Labels: The product must have its original tags and labels intact.
Original packaging: The product must be returned in its original packaging or similar packaging to ensure safety during shipping.
Proof of purchase: You will need to provide a receipt or proof of purchase (e.g. a purchase confirmation email) so we can verify the transaction.

3. How to request a return

To initiate the return process, please follow these steps:

Contact us: Send an email to [email protected] or use the online contact form on our website. Provide details such as your order number, product name, and reason for requesting a return.
Get return instructions: Once we receive your request, we will review it and send you detailed instructions on how to return the product. This will include the return shipping address and steps to take.
Return shipping costs: You will be responsible for the shipping costs of returning the product.

4. Refund Inspection and Processing

After we receive your returned item, we will inspect the condition of the item. The inspection process may take 3-5 business days. Once completed, we will notify you via email of the results.

Refund Acceptance: If your item is eligible, we will confirm the refund to your original payment method. The refund time depends on your bank or payment service provider, but it usually takes about 30 business days for the money to appear in your account.

5. Cancellation of Order

If you would like to cancel your order, please contact us within 24 hours of placing your order and the order has not been processed. To cancel, please email [email protected] with your order number. We will respond and confirm your cancellation via email.

Please note that after 24 hours, if your order has been processed or is in transit, we cannot cancel it. You can wait for your order to be delivered and then return the item according to our returns policy.

6. Additional charges and responsibilities

In some special cases such as incorrect delivery address or undelivered order, the customer may be responsible for additional shipping charges if the item is returned to us and has to be sent back a second time. Therefore, we recommend that you double check your shipping information when placing your order.